It happens – a crisis, a major problem. As a result, crisis management is a very important key in organizational success. Failure to execute proper crisis management has the potential to be quite harmful for stakeholders and the organization. So it’s imperative to know what steps you’ll need to take to execute once a crisis descends upon you or your team.
Steps to Take When Crisis Hits:
When you get bad news don’t react a split second later. Take a deep breath. It’s easy to get caught up in the moment and react, but the best thing to do is take a step back and give yourself distance from the emotion of everything.
Assess the situation
How bad is it? What impact will it have? What’s the worst that can happen? Once you have taken a step back and breathe it will allow you to assess the situation clearly and understand how resolve it.
This step is significant, you’ll gather your team specifically your leadership team and answer the tough questions. How will this impact your business? How could your team be affected? It’s very important that people feel they are kept in the loop about the situation – within reason. It will calm their fears and create a sense of unity for your team moving forward and allow everyone to bond through this experience. In fact in some situations, if you communicate properly with your team it may create a greater sense of unity than before.
To succeed in a crisis situation leadership needs to not do it alone, but finding the right people…
Crisis preparedness will allow you to better navigate the waters when a catastrophe comes upon your organization and also it will let you know how to distribute the workload to over-come the chaos as quickly possible.